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Bachelors 3rd year
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CRM & Training Tourism

CRM & Training Tourism

CRM & Training Tourism
1 day
Inter / Intra
In-person / Online
French / English
Customized training ⚙️
On request
Group video training 💻
860 EXCLUDING VAT
Price per participant
Payment can be made in instalments
Interested in this course?
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The CRM & Tourism training course aims to give you a broad understanding of CRM issues in tourism. Personalization, emails before, during and after your stay, loyalty, tools... you'll learn the fundamentals of good digital customer relationship management in tourism.

Next intake
Please contact us
Certification
Certificate issued
"CRM & Tourism" by Crews
Accessibility
All profiles
Admission
Prerequisites
Further studies

📅 Upcoming webinars

📅 Next sessions

January 14, 2025
Remote
Places available
Guaranteed session
January 14, 2025
Remote
Places available
Guaranteed session
January 14, 2025
Remote
Places available
Guaranteed session
January 14, 2025
Remote
Places available
Guaranteed session
Jan. 14 to Jan. 16, 2025
Remote
Places available
Guaranteed session
Jan. 14 to Jan. 16, 2025
Remote
Places available
Guaranteed session
Jan. 14 to Jan. 16, 2025
Remote
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Guaranteed session
January 14, 2025
Remote
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Guaranteed session
January 16, 2025
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Guaranteed session
Jan. 21 to Jan. 23, 2025
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Guaranteed session
Jan. 21 to Jan. 23, 2025
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Guaranteed session
Jan. 21 to Jan. 23, 2025
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Guaranteed session
Jan. 21 to Jan. 23, 2025
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Guaranteed session
Jan. 28 to Jan. 30, 2025
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Guaranteed session
Jan. 28 to Jan. 30, 2025
Remote
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Guaranteed session
Jan. 28 to Jan. 30, 2025
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Guaranteed session
Jan. 28 to Jan. 30, 2025
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Guaranteed session
Feb. 4 to Feb. 6, 2025
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Guaranteed session
Feb. 4 to Feb. 6, 2025
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Guaranteed session
Feb. 4 to Feb. 6, 2025
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Guaranteed session
Feb. 4 to Feb. 6, 2025
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February 4, 2025
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February 13, 2025
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March 4, 2025
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March 4, 2025
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Guaranteed session
March 4, 2025
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Guaranteed session
March 4, 2025
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March 4, 2025
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March 6, 2025
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March 11 to March 13, 2025
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March 11 to March 13, 2025
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March 11 to March 13, 2025
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March 11 to March 13, 2025
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March 24 to March 28, 2025
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March 25 to March 27, 2025
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March 25 to March 27, 2025
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Guaranteed session
March 25 to March 27, 2025
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Guaranteed session
March 25 to March 27, 2025
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Guaranteed session
March 25 to March 27, 2025
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Guaranteed session
March 25 to March 27, 2025
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March 25 to March 27, 2025
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Apr. 8 to Apr. 10, 2025
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Apr. 8 to Apr. 10, 2025
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Apr. 8 to Apr. 10, 2025
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Apr. 8 to Apr. 10, 2025
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May 6 to May 8, 2025
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May 6 to May 8, 2025
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May 6 to May 8, 2025
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May 6 to May 8, 2025
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May 20 to May 22, 2025
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May 20, 2025
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May 20, 2025
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May 20, 2025
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May 20, 2025
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May 20 to May 22, 2025
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May 20 to May 22, 2025
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May 20 to May 22, 2025
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May 20, 2025
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May 22, 2025
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May 22, 2025
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May 27 to May 29, 2025
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Guaranteed session
May 27 to May 29, 2025
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Guaranteed session
May 27 to May 29, 2025
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Guaranteed session
June 17, 2025
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Guaranteed session
June 17, 2025
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June 17, 2025
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June 17, 2025
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June 17, 2025
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June 19, 2025
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June 24 to June 26, 2025
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June 24 to June 26, 2025
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June 24 to June 26, 2025
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Guaranteed session
June 24 to June 26, 2025
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Guaranteed session
Sep. 9 to Sep. 11, 2025
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Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
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Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
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Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
Sep. 9 to Sep. 11, 2025
Remote
Places available
Guaranteed session
September 23, 2025
Remote
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Guaranteed session
September 23, 2025
Remote
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Guaranteed session
Sep. 23 to Sep. 25, 2025
Remote
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Guaranteed session
September 23, 2025
Remote
Places available
Guaranteed session
September 23, 2025
Remote
Places available
Guaranteed session
Sep. 23 to Sep. 25, 2025
Remote
Places available
Guaranteed session
Sep. 23 to Sep. 25, 2025
Remote
Places available
Guaranteed session
Sep. 23 to Sep. 25, 2025
Remote
Places available
Guaranteed session
September 23, 2025
Remote
Places available
Guaranteed session
September 25, 2025
Remote
Places available
Guaranteed session
October 7, 2025
Remote
Places available
Guaranteed session
Oct. 14 to Oct. 16, 2025
Remote
Places available
Guaranteed session
Oct. 14 to Oct. 16, 2025
Remote
Places available
Guaranteed session
Oct. 14 to Oct. 16, 2025
Remote
Places available
Guaranteed session
Oct. 14 to Oct. 16, 2025
Remote
Places available
Guaranteed session
Oct. 14 to Oct. 16, 2025
Remote
Places available
Guaranteed session
Please contact us for the next dates️ or a customized training 📩
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The benefits of CRM and Tourism

  • 100% training in the challenges of the Tourism
  • A mix of theory and practice, using CRM tools
  • A CRM expert trainer in the Tourism
  • Groups of up to 5 learners
  • Individualized support from our Experience team
  • Training that can be financed by OPCOs
The admission process

The CRM & Tourism

Introduction to CRM
  • CRM definition and purpose
  • Benefits of CRM in the Tourism
  • CRM tools
Customer data collection and management
  • Data sources
  • Customer segmentation
  • Data storage and security
Personalized customer experience and automation
  • Analysis of customer preferences
  • Creation of targeted campaigns
  • Use CRM tools to send personalized messages (email, SMS, notifications)
Multi-channel communication
  • Customer relationship management through various channels (email, social networks, chatbot, etc.)
  • Creation of digital loyalty programs and personalized rewards
  • Post-travel re-engagement strategies
Performance analysis and CRM KPIs
  • Monitoring of key indicators (conversion rate, customer engagement, satisfaction)
  • CRM analysis tools to assess the effectiveness of marketing campaigns
  • Optimize CRM strategies based on customer reports and feedback
Tourism-specific CRM tools and trends
  • CRM for hotels, travel agencies and tour operators (reservations and relationship management)
  • Current trends (marketing automation, chatbots, and omnichannel CRM...)
  • Practical case studies to illustrate the effective use of CRM in the industry
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I'm interested
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Career opportunities and further studies

Job opportunities and career paths

Financing Your Training

As Crews is Qualiopi-certified for training courses, there are many ways to finance CRM & Tourism training.
We invite you to consult the page below dedicated to financing methods.

Read more
Read more

Other information

Methods used
  • Training led by working professionals 
  • Varied and dynamic teaching methods
  • Individual supervision by the Experience team
Evaluation methods
  • End-of-course assessment via quiz or project report
Results

The first intake of trainees has not yet completed the course. Results will be updated at that time.

  • Satisfaction rate at end of training: NA
  • Individual progression rate: NA
  • Interruption rate during training: NA
Accessibility & International
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‍Informationupdated on 09/12/2024

Further information

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Crews Education
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2024 Crews Education