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E-reputation & Hospitality Course

E-reputation & Hospitality Course

E-reputation & Hospitality Course
1 day
Inter / Intra
In-person / Online
French / English
Customized training ⚙️
On request
Group video training 💻
820€ excl. VAT
Price per participant
Payment can be made in instalments
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The E-reputation & Hospitality course is designed to give you a broad understanding of the issues involved in the online reputation of a hotel or accommodation. You will be trained in the methods, best practices and tools needed to best manage the e-reputation of an online accommodation.

Next intake
Please contact us
Certification
Certificate issued
"E-reputation & Hospitality" by Crews
Accessibility
All profiles
Admission
Prerequisites
Further studies

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E-reputation & Hospitality training benefits

  • Training that is 100% applied to the challenges of the hotel industry
  • A mix of theory and practice, using e-reputation tools
  • An expert trainer on e-reputation in the hotel industry
  • Groups of up to 5 learners
  • Individualized support from our Experience team
  • Training that can be financed by OPCOs

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E-reputation & Hospitality training objectives

  • Understand the impact of e-reputation on a hotel's image and appeal.
  • Master the strategies and best practices for managing and improving your e-reputation
  • Use monitoring and analysis tools to monitor and respond to customer reviews
  • Anticipating and managing crises to protect and strengthen your online image
The admission process
7 hours

The E-reputation & Hospitality Course Curriculum

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The basics of e-reputation
  • Definition and challenges of e-reputation in the hotel industry
  • Influence of customer reviews and online comments
  • Examples of positive and negative impacts on a plant
E-reputation applied to the hotel industry
  • Introduction to key platforms (Google, TripAdvisor, Booking, social networks)
  • Analysis of customer behavior towards online reviews
  • Case studies: successes and failures in e-reputation management
E-reputation management tools and methods
  • Monitoring tools (Google Alerts, Mention, Hootsuite, etc.)
  • Techniques for encouraging and managing customer reviews
  • Communication strategies and online crisis management
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Career opportunities and further studies

Job opportunities and career paths

On completion of the course, students will be able to take up positions related to e-reputation management in the hospitality sector, implementing strategies to optimize the online image of establishments.

They can also continue their training to deepen their skills in digital marketing and communications in the hospitality sector.

Financing Your Training

As Crews is Qualiopi-certified for training courses, there are a number of ways in which you can help finance your E-reputation & Hospitality training.
Please see the page below dedicated to financing.

Read more
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Other information

Methods used
  • Training led by working professionals 
  • Varied and dynamic teaching methods
  • Individual supervision by the Experience team
Evaluation methods
  • End-of-course assessment via quiz or project report
Results

The first intake of trainees has not yet completed the course. Results will be updated at that time.

  • Satisfaction rate at end of training: NA
  • Individual progression rate: NA
  • Interruption rate during training: NA
Accessibility & International
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‍Informationupdated on 29/10/2024

Further information

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Crews is committed to a Quality approach, our educational project is based on 5 commitments.
Crews is Qualiopi certified and is listed on DataDock.
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Quality certification has been awarded for the following categories of action:
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Crews Education
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Savoie Technolac, 3 rue Lac du Mont Cenis, BP 70408, 73370 Le Bourget du Lac
2025 Crews Education